Uberize Your Hospital Operations. Eliminate Patient Transport Delays.
Transform your patient and asset movement with Trackerwave's RTLS-powered Porter Management System.
Transport bottlenecks & wasted clinical time
Hospitals typically manage over 700 transport activities every single day. Manual allocation of porter tasks is highly inefficient, leading to long patient wait times, delayed department transfers, and a frustrating experience for everyone involved. Without a real-time, automated system, nursing staff waste valuable hours coordinating logistics over the phone instead of focusing on direct patient care.
Ovitag™ Porter Management
Ovitag™ Porter Management uses Real-Time Location System (RTLS) technology to "Uberize" your General Duty Assistants (GDAs) and porters. When a transport request is raised, our AI-driven algorithm instantly identifies the nearest available porter with the exact skillset required, dispatching the task directly to their smartphone or rugged Wi-Fi E-ink Coaster.
Built for high-volume patient & asset transport
Automated AI Task Allocation
Assigns requests based on the porter's real-time location and current workload, minimising manual supervision and dispatching delays.
Omnichannel Request System
Clinical staff can request a porter via native Mobile App, Web Dashboard, or by scanning QR codes placed around the facility.
Flexible & Specialised Pools
Route requests to specialised pools — supports multi-porter requests for non-ambulatory patients and gender-specific allocations to protect patient privacy.
Multi-Point Complex Deliveries
Safely automate and track multi-step transport routes for Pharmacy deliveries, Blood Bank products and laboratory samples.
Fair Workload & Break Management
Intelligently tracks active tasks to distribute work evenly, preventing staff burnout while managing scheduled lunch and restroom breaks.
Auto-Completion & Real-Time Tracking
Porter locations are continuously monitored on a digital twin map. Tasks auto-complete when the porter reaches the destination beacon.
Proven operational excellence
Trackerwave's Porter Management consistently delivers massive improvements in both financial efficiency and quality of patient care:
- $500,000 annual savings for a 200-bed hospital through optimised staffing and a 33% overall efficiency gain.
- 50% reduction in TAT — porters consistently reach patients within 3 minutes.
- 45% increase in porter productivity, enabling up to a 35% reduction in required manpower.
- 95% drop in patient complaints through timely, reliable transport service.
- 90 nursing hours saved monthly, returned to direct patient care.
- Proven at scale — Medanta, The Medicity processed 1.4M+ transport requests with a 99.3% completion rate, reducing porter headcount from 200 to 120 per shift at a 25.5-minute average TAT.
Healthcare-grade security & compliance
Trackerwave adheres to global standards including ISO 27001:2013, ISO 9001:2015, SOC 2, HIPAA, GDPR, CE and FCC — with TLS/SSL and AES 128-bit encryption, OAuth 2.0, SSO and role-based access control.
Ready to Uberize your porter workforce?
Empower your facility with intelligent, location-aware porter services that redefine operational excellence.